Revised October 28, 2026
Alpha Hormones® provides individualized medical care based on your health history, goals, examination, laboratory results, and clinical response. Membership does not guarantee eligibility for a medication, a specific prescription, or a particular outcome. Treatment requires an appropriate medical evaluation and ongoing monitoring.
During the first month of treatment, two to three visits may be needed for the initial evaluation, review of results, and treatment planning. Beginning in the second month, the subscription includes one 15-minute follow-up visit per month, either by telehealth or in person.
Your selected program determines the consultations, laboratory monitoring, prescribed medications, supplies, and standard delivery included in your membership. Included laboratory testing is limited to the monitoring labs for your selected program. The enrollment summary identifies your program, fee, billing frequency, start date, and included benefits. Additional testing, medications, procedures, expedited delivery, or other services outside those benefits may involve separate charges, which will be disclosed before purchase. Membership is not health insurance.
Program monitoring labs and medications
LH and FSH are not included in any program. Other tests, such as specialized saliva or urine hormone testing, are billed separately and disclosed before they are ordered.
Self-pay membership. Program visits and program monitoring labs are included in your membership fee. Nothing is billed to insurance.
PPO insurance membership. Available only to patients with an active, in-network commercial PPO plan, verified before enrollment. Accepted plans currently include Aetna, Anthem Blue Cross, Blue Shield of California, Cigna, and UnitedHealthcare. Not available with out-of-network plans, Medicare (including Medicare Advantage), Medi-Cal, HMO plans, or Kaiser.
A one-time $250 setup fee applies when beginning a new monthly program. Your recurring program fee is separate from this setup fee. Current program options and starting prices are listed at alphahormones.com/pricing; your agreed enrollment terms establish the amount you authorize us to charge.
Monthly programs are month-to-month and begin on the date confirmed at enrollment, ordinarily your first consultation. Charges recur on the agreed billing date until cancellation takes effect. You authorize Alpha Hormones Inc. and its payment processor to charge your payment method for the selected program at the agreed amount and frequency, together with separately authorized purchases and applicable appointment fees. Please keep your payment information current.
We will provide notice of changes to recurring prices or material terms and obtain any consent required by applicable law before implementing them. Annual plans and the Medical Concierge VIP Program have separate term, payment, renewal, and cancellation provisions disclosed in their enrollment agreements. A quarterly VIP payment is an installment of an annual membership, not a month-to-month plan.
Submit written notice at least 30 days before the next scheduled billing date to prevent that renewal, subject to any earlier cancellation right required by applicable law. You may send your request through your established patient messaging channel or email billing@alphahormones.com. Include your name and the program you wish to cancel; do not include payment-card details. For online enrollment, cancellation must also be available online as required by applicable law. Contact (213) 334-4111 for assistance.
We will acknowledge your request and confirm the effective cancellation date and any remaining authorized payment. Your request does not depend on accepting a retention offer. Cancelling an appointment, stopping medication, or not using program benefits does not by itself cancel membership. We will process requests in accordance with applicable cancellation rights.
Monthly fees are generally not prorated for unused days in a paid billing period, except where required by law or approved in writing. Cancellation does not erase amounts already owed for authorized care or purchases. Annual memberships are prepaid and non-refundable. Unused months are not refunded or prorated if you cancel during the annual term. Additional annual-plan terms are described in your enrollment agreement.
Membership cancellation and appointment cancellation are separate. For any missed appointment or a cancellation or rescheduling with less than 24 hours’ notice, the fee is $100 for a new patient or $50 for an established patient. This applies to in-person and telehealth appointments, including membership visits. No fee will be charged for a true emergency; notify us as soon as reasonably possible.
For visits billed separately on a self-pay basis, the first 30 minutes cost $250 for a new patient, and the first 15 minutes cost $125 for an established patient. Each additional 15-minute block costs $125. These are consultation fees, separate from missed-appointment fees. Labs, medications, procedures, and other services cost extra unless included in your selected program.
Refills are not automatic. Request them through your patient portal or established secure messaging channel before your supply runs out. Refill timing and quantity depend on your prescribed dose, monitoring requirements, pharmacy processing, and clinical review. Monthly billing does not necessarily mean a new medication shipment every 30 days.
Keep your shipping address current and promptly report a missing, damaged, incorrect, or delayed shipment so we can investigate with the pharmacy or carrier. Prescription medications generally cannot be returned for reuse. Contact your provider about side effects, medication concerns, or treatment changes; do not alter treatment solely because you are cancelling membership.
Purchases are generally final, and prescribed or patient-specific medications and supplies already dispensed or prepared generally cannot be returned for a refund. Refunds required by law, billing corrections, and exceptions approved in writing will be honored. There is generally no refund for unused membership time or benefits, subject to applicable law and any separate written agreement.
If a discretionary refund is approved, a processing fee of up to 3% may apply where permitted and disclosed. Please contact us promptly about a charge you believe is incorrect. Nothing in this policy limits your legal billing-dispute or consumer rights.
If payment fails, we will contact you to resolve the balance. Nonurgent membership benefits may be suspended or ended for unresolved nonpayment, subject to applicable law and appropriate continuity of care. We may pursue lawful collection of valid unpaid balances. Any change or termination of care will follow applicable notice and patient-transition requirements. Membership does not provide emergency services or guaranteed 24-hour access. Call 911 for a medical emergency.
Any dispute or claim relating to your use of Alpha Hormones services will be resolved by binding arbitration or litigation in the state of California, subject to applicable law and any separate agreement governing dispute resolution.
By enrolling, you acknowledge that you have reviewed this policy and your enrollment terms, understand your selected program’s charges and billing frequency, and authorize the recurring payments described above. You understand how to cancel, the applicable notice period, and the distinction between membership fees, self-pay visit fees, and missed-appointment fees.
