Subscription & Cancellation Policy

This purchase policy creates a binding agreement between Alpha Hormones Inc. (“Alpha Hormones”, ”Alpha”, “we”, “us”, or “our”), and the person (“you“, “yourself“, “your“, “patient”, or “client”) using our medical services. With your purchase, you accept the below terms and conditions in full for your personalized therapy.

Purchase and Refund

If you purchase a medication package through our affiliated pharmacy, it will automatically include the cost of the medication, convenience, and ground shipping fees. In addition, if you order a monthly hormone package, the subscription will start on the date of your first consultation. Every month after includes one 15-minutes telehealth or in-person consultation with specific medication and labs. The included blood lab panel for Men’s Testosterone Replacement Therapy (TRT) package contain CBC, CMP, Estradiol, SHBG, and Testosterone, Free, Direct with Total Testosterone. The medications in our men’s TRT package include testosterone and if needed aromatase inhibitor such as anastrozole. HCG is not included. The included blood lab panel for Women’s Bioidentical Hormone Replacement Therapy (BHRT) package contains CBC, CMP, DHEA-S, Estrone, Estradiol, Estriol, FSH, LH, Progesterone, SHBG, and Testosterone, Free, Direct with Total Testosterone. The medications in our women’s BHRT package include estrogen, progesterone, and testosterone. DHEA is not included and can be purchased over the counter. For Human Growth Hormone (HGH) peptide therapy package, the blood lab panel includes CMP and IGF-1. You also agree to pay any extra diagnostic tests (i.e., specialized hormone saliva and urine tests) and medications cost out of pocket if it’s not covered by your medical subscription or insurance. All purchases are final. This is because our medical services include diagnostic tests and medications, so once they are packaged for each patient they cannot be used for another patient. Our affiliated pharmacy’s regulations prohibit the return of prescription medications for reimbursement. This means that Alpha Hormones and affiliated pharmacy are unable to accept returns of treatment for refunds, even if it is unused. Moreover, we are not responsible for lost, stolen, and discarded packages that you’ve failed to pick up. If a refund is issued by us, you are subject to the debit/credit card processing fee of the total refund amount. Ultimately, we reserve the right to hold a no refund and no return policy on all purchases made.

Automatic Renewal of Subscription

When you purchase a monthly subscription, you expressly acknowledge and agree that [1] Alpha Hormones (or a third party payment processor) is authorized to charge you on a monthly basis for the price of your chosen subscription (in addition to any and other charges set forth during the purchase process) for as long as your subscription continues, and [2] your subscription is continuous until you cancel it or we suspend or terminate the subscription. The monthly recurring charges for your subscription will be set forth during the purchase process.

Medication Refill

Patient is required to contact Alpha Hormones to request any and all medication refills. We will not automatically refill prescriptions. Your refill is based on your dosage not 30 days time period. We recommend using your patient portal or Klara, our secure HIPAA compliant text messaging platform, to contact your medical provider for your medication refills.

Cancellation of Subscription

If, for some reason, we determine that you do not qualify for the specific therapy or you have failed to provide us with all of the necessary medical information to proceed with your treatment, we will cancel your subscription order and advise you of such action. Should you become dissatisfied with your subscription, please notify Alpha Hormones in writing of your cancellation or pause request at least 30 days prior to the next billing date. If the payment date falls on a weekend or holiday, the payment shall be executed on the next business day. Alpha Hormones shall be in no way liable for any damages caused by the cancellation of such medical services. You also understand there is no “pro-rated” refund for the remaining days. Moreover, Alpha Hormones reserves the right to terminate your medical services at any time for non-compliance and any account in delinquency.

Payment Collection

You represent and warrant that [1] any payment information you supply is accurate, true, and complete, [2] any charges incurred for medical services will be honored by your debit/credit card company or bank, [3] you will pay all charges incurred by you, and [4] the payment card is in your name and you are authorized to use such card for purchases. Unpaid balance will be referred to a collection agency. Patient agrees to pay all fees associated with the collection of the delinquent account under this agreement or otherwise in enforcing the terms of this agreement. Any dispute or claim relating in any way to your use of Alpha Hormones services will be resolved by binding arbitration or litigation in the state of California. If you have any questions about this agreement, you can email us at support@alphahormones.com or call us at 213-334-4111.

Effective: January 1st, 2020